Birdy Raghoonundun Gunputh


Product Manager Safety Training, Lufthansa Aviation Training GmbH

Training Re-Imagined: The Next Level

In this new age of digital breakthrough, reluctance in using innovative training solutions for cabin crew still prevails. Training methods and philosophy from the past decades persist and the use of traditional cabin training devices remain in focus. Indeed, a cabin crew should be able to force a door open or fight a real fire. However, to which extent are such past training needs analyses, still valid today? Is the importance only on the force required to open the door? How about passenger management, adapting oneself to new situations, like in a real evacuation? Are traditional equipment adequate to train complex real life abnormal situations or should we seek realistic immersive scenarios to train for any eventualities?

The use of innovative solutions like VR in cabin crew training is low and the common discussion is mostly about the lack of haptic as well as regulatory challenges. On the other hand, in an evacuation drill, we also perceive the need for realistic environmental simulations to provide a feeling of the sense of urgency and crowd control. So, how can we best train crowd control? At a traditional door-training device without a crowd or in a realistic immersive simulation? Another example: do we still perceive an actual aircraft visit where trainees passively observe the actions of the trainer in an overcrowded area as the most effective learning environment, or would a VR solution provide more interaction with the aircraft systems to achieve a higher learning effect?

The aim of this presentation is to explore “the next level of training” and discuss how promising technologies could deliver competency-driven outcomes through realistic simulations beyond the capabilities of traditional equipment. Let us reflect on regulatory training requirements and opportunities of new technologies to re-imagine the training features for the next era.

Cabin Crew Conference
Day 2 – Wednesday 9th November 2022
Session 5 – 0900-1030