Cabin Crew Conference

EATS is entirely dedicated to airline simulation and training, allowing you to discover the latest innovative training solutions for pilots and cabin crew. Supported by the training industry and subject matter experts, the EATS 2023 conference provided practical solutions for day to day challenges and offered key insights into the future of the industry.

Presentations and moderated discussions led by industry and airline experts allowed the airline training community to share best practice, lessons learned and the challenges of recovery and return to growth.

Cabin Crew Moderator: Anna Mellberg, Novair

Day 1 – Wednesday 8th November 2023

Session 1 – Opening Remarks
(combined Pilot, ATO & Cabin Crew)
1) Jesper Rasmussen, Flight Standards Director, EASA – PDF
2) Captain Marió Chavez, Chief Operations Officer, TAP Air Portugal
3) Captain Andy Mitchell, Chair, Aircrew Training Policy Group (ATPG)

Coffee Break – Sponsored by EPST & Compass

Session 2 – A New Era for Cabin Crew Training
1) John Franklin, Head of Safety Promotion, European Union Aviation Safety Agency
Cabin Crew Conference Keynote – PDF
2) Emily Hooker, Learning and Development Manager, Skypeople Training
Adapting to Generation Z – PDF
3) Adam Rowland, Training Manager – Safety Programmes & Claire Webster, Training Manager – People & Operations, easyJet
Reimagining Training


Session 3 – EBT & CBTA for Cabin Crew
1) Ivan Noël, President & Founder, Inflight Innovations Inc. & Inflight
A Profitable Airline is a Safe Airline – How Competency-Based Training and Assessments Play a Vital Role – PDF
2) Jose Alfonso, Founder/Co-Owner, Empower Communications Group
Reality Based Training – The Evolution of Cabin Crew Training – PDF
3) Captain Collette Evans, A320 Captain/CRMA/SEPI & Patrick Friel, Cabin Service Manager/SEPI/CRMI, Aer Lingus
Training the Next Generation – Our Route to EBT/CBT – PDF

Coffee Break – Sponsored by EPST & Compass

Session 4 – Workshop
Overcoming the Challenges in Embracing Digital Technologies – PDF

  • Birdy Raghoonundun Gunputh, Senior Manager Safety Training – Policies, Standards & Legal Requirements, Lufthansa Aviation Training
  • Gert Van Quekelberghe, Head of Cabin & Joint Training, Crew Training Department, Brussels Airlines
  • Cedric Buch, Cabin Instructor/CBTA Expert, Brussels Airlines

Day 2 – Thursday 9th November 2023

Session 5 – Self-Defence and Restraint Training for Cabin Crew
1) Stuart Lowe, Chief Executive Officer/Co-Founder & Kathleen Reid, Chief Operating Officer, Force Air Defence
Self Defence and Restraints for Cabin Crew
2) Jose Alfonso, Founder/Co-Owner, Empower Communications Group
LOUDER – De-escalation Workshop

Coffee Break – Sponsored by OSM Aviation Academy

Session 6 – Air Carrier Training Insights
1) Marcin Berezowski, Chief Instructor Safety & Security, Ryanair DAC
Enhancing Training Effectiveness – PDF
2) Ali Preissinger, Team Lead, Senior Programmer, Inflight Web-Based Training and Media, Bryce Romero, Developer, Inflight Web-Based Training and Media, American Airlines & David Jones, President, Quantified Design Solutions, LLC
Virtually There: A Journey in Cabin Crew Training
3) Miguel Anastácio, Cabin Crew Training Manager & João Cunha Rego, Deputy Cabin Crew Training Manager/Training Coordinator, TAP Air Portugal
The TAP Experience in Implementing CBTA – PDF


Session 7 – Evolving Concepts in Cabin Crew Training
1) Trevor Dale, Managing Director, Atrainability Ltd.
How Do You Move from Assessment of an Hours-Based Training Course to a CBT Framework? – PDF
2) Cengiz Turkoglu, Senior Lecturer, Cranfield Safety & Accident Investigation Centre
Transforming Recurrent Training by Gathering Safety Intelligence for your SMS – PDF
3) Anne Sølvsteen Knudsen, Founder and Owner, NaviMinds ApS
EPIGENETICS – The New Black! And Thoughts About New Ways to Train Resilience in Crew Members

Coffee Break – Sponsored by OSM Aviation Academy

Session 8 – Inclusion
(combined Pilot, ATO & Cabin Crew)
1) Lynn Nijsten, Crew Training Expert, Brussels Airlines
Gender and Diversity in Flight Operations and Training – PDF
2) Yirou Fang, Doctoral Researcher, University of Helsinki
Boosting Gender Equality in Airline Training: A Two-Phase Intervention – PDF
3) Evey Cormican, Founder & CEO, Visionary Training Resources
Fly Like a Girl: Navigating the Complex Landscape of Obstacles Faced by Female Pilot – PDF

EATS 2023 Conference Team


Captain Jacques Drappier
Conference Chair, EATS


Anna Mellberg
Cabin Crew Conference Moderator


Fiona Greenyer
Conference Coordinator

EATS 2023 Sponsors & Partners

Host Sponsor

The charm of the atlantic coast

Official Carrier

TAP Air Portugal

Diamond Sponsor

CAE Logo

Gold Sponsor

FlightSafety International

Gold Sponsor


Silver Sponsor

Avenger Flight Group Logo

Silver Sponsor

Boeing Logo

Silver Sponsor

Jetpubs Elevating Aviation

Silver Sponsor

Supported By


Bronze Sponsor

European Pilot Selection and Training

Bronze Sponsor


Bronze Sponsor


Bronze Sponsor

OSM Aviation Academy

Bronze Sponsor

Touch And Go Solutions

Organised By

Halldale Group

Conference By

Cat Magazine
Halldale Banner