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Cabin Crew Conference

Rebuilding a Better Airline Training System

Day 1 – Tuesday 2nd November 2021

0900-1000 Session 1 – Opening Remarks
1) Jesper Rasmussen, Flight Standards Director, EASA
Aviation Training 2.0: Upgrade to a New Normal
2) Captain Andy Mitchell, Chair, EASA Aircrew Training Policy Group (ATPG)

1000-1100 Coffee Break

1100-1230 Session 2
1) Daan Dousi, Manager Aircrew and Medical Standards and Implementation Section, EASA
Keynote
2) Juliana Oliviera, Senior Cabin Crew & CRM Instructor, Freebird Airlines
Rebuilding Better Airline Training
3) Raghoonundun “Birdy” Gunputh, Product Manager Safety Training, Lufthansa Aviation Training
Training Paradigm Shift: Innovative Philosophy for Competency-Driven Outcomes

1230-1400 Lunch

1400-1530 Session 3 – CRM
1) Helen Heenan, KURA Human Factors
It’s Okay Not to be Okay, and Other Platitudes
2) Lex Rock Heemstra
Preparing Cabin Crew for the Next Aviation Crisis
3) Ilona Podzigun, ex Qatar Airways
Resilience – Bouncing Back to Normal

1530-1615 Coffee Break

1615-1745 Session 4
1) John Franklin, Head of Safety Promotion, EASA
2) Round Table Discussions

1745 Reception

Day 2 – Wednesday 3rd November 2021

0900-1030 Session 5 – Innovative Techniques
1) Karen Moore, Principal Occupational Psychologist, Symbiotics
Mental Wellbeing Post Covid-19
2) Marco van Sterkenburg, Founder, Drillster
The Need to Redesign Training Methods After Covid
3) Ian Mitchell, Lead Cabin Crew Training Designer, Air Canada
Air Canada’s Pandemic Training Experience

1030-1115 Coffee Break

1115-1245 Session 6
1) Ivan Noël, President, Inflight Innovations Inc./Director, Inflight Institute.com
Competency-Based Training in the Cabin
2) Jules Kneepkens & Ray Elgy
Evaluation Studies on the Impact of e-Learning
3) Dr. Paul Nolan, MD, ASTech & Thóra Halldóra Gunnarsdóttir, Project Manager, Training Center, Icelandair
Cabin Crew iPad-based Drag ‘N Drop Assessment for Correct Safety Equipment Location

1245-1400 Lunch

1400-1530 Session 7
1) Noel Houlihan, Aer Lingus
Building a Virtual Training Academy
2) Lene-Marie Nissen, Chief Cabin Crew Instructor, Thomas Faurby, Training Coordinator Cabin Crew & Vibeke Duus Bache, Cabin Emergency Instructor and Purser, SAS
Virtual Reality – Next Generation
3) Marcin Berezowski, Chief Instructor Safety & Security, Ryanair DAC
Virtual Classroom Training for New Cabin Crew – Lessons Learnt

1530-1615 Coffee Break

1615-1745 Session 8 – Human Factors
1) Lex Rock Heemstra
Why Even Experienced Pilots Get it Wrong Sometimes
2) Gitte Furdal Damm & Birgitte Johansen, About Human Factors
Does CRM Need an Update?
3) Corinna Cremer, CEO, safe & resilient people
Resilient Mental Skills as the Passport for the Future

1745 Closing Remarks